Thank you for choosing LA Hearing Diagnostics for your hearing healthcare. Our goal is to provide you with the highest quality care possible. We find that communication with our patients regarding our financial policy assists us in providing the best service to you. We must emphasize that your health is our primary concern, regardless of your insurance. The following is a statement of our financial policy, which we request that you read and agree to prior to treatment. To avoid any misunderstandings, please contact us should you have any questions about our policies.
Your insurance policy is a contract between you and your insurance carrier. As a result, it is your responsibility to know your insurance plan requirements, to determine whether or not you have out-of-network benefits (if we are not a participating provider for your insurance plan), and to make sure that our office has all current demographic and insurance information at each visit. Please bring your insurance card with you at the time of your appointment. As a courtesy, upon verification of coverage, we will file your insurance claim for you. If we are unable to verify your coverage or you are unable to provide us with your insurance information, full payment is due at the time of service. If you are not covered by insurance, or if your visit or services are not covered by your plan, you are responsible for payment in full at the time services are rendered.
Insurance co-pays are due at the time of service and before you see the doctor. If you are unable to pay your co-pay, you may be asked to reschedule your appointment. Because our providers are specialists, higher co-pays may apply (consult your policy benefits for clarification). You are also responsible for any co-insurance, deductibles, and/or non-covered services. If you are unsure whether a service is covered by your plan, please contact your insurance carrier to determine what your benefits will allow. Additionally, advance payment may be required for certain major procedures and some in-office services. We accept payment in the form of cash, check, or major credit card. There will be a $25 fee for all returned checks.
Once insurance has processed the claim, patients will receive monthly statements asking to clear the balance of their account. If payment arrangements are necessary, it is your responsibility to contact our office to establish a reasonable plan. If you feel an error appears on the statement, or if you have any questions or concerns, please contact our office.
As a courtesy, we attempt to contact every patient to remind them of their appointment time; however, it is the responsibility of the patient to arrive for their appointment on time. We understand that sometimes you may be running late. Unfortunately, we have patients scheduled throughout the day and may not be able to see you if you arrive more than 15 minutes after your scheduled appointment time. We will try to accommodate you if time allows; otherwise, we will need to reschedule to another date and time. We ask that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. We reserve the right to charge for missed appointments.
In short: if your visit or a service is not covered by your insurance, you are responsible for payment.
